Instance Unable to be Deleted, Stuck in Spawning/Build State

Problem

• An instance is unable to be deleted and it's still showing in a spawning/build state.

• The following is observed in /var/log/pf9/ostackhost.log on the instance's hypervisor.

Environment

• Platform9 Managed OpenStack - v3.10 and Higher

• Nova

Cause

The instance has another actively-running task which cannot be interrupted. For example, if the image is still being downloaded to the hypervisor and a deletion is issued, the image will continue being downloaded, and the deletion task will not be processed until afterward, or until the service is restarted.

Resolution

1. Wait for the active task to complete.

2. Alternatively, or subsequently, should the task never complete, restart the pf9-ostackhost service on the hypervisor.

Afterward, the following should be observed in /var/log/pf9/ostackhost.log confirming the deletion.