Image Status Shows Pending Status on GUI

Problem

Image status shows Pending status on the GUI, VM build fails with this status. However, "openstack image list" shows all images in an active state.

Environment

• Platform9 Managed OpenStack - v4.0 and Higher

Cause

Process ID in the backend didn't restart and older PID keeps running though the pf9-glance-api and pf9-imagelibrary services are restarted as part of an upgrade.

Resolution

• Manually kill the PID and remove the PID file from the system.
• Execute "systemctl restart pf9-glance-api" and "systemctl restart pf9-imagelibrary" .
• Status for these services should be running.
• Verify the status on the GUI, all images should show "OK" status.