Frequently Asked Questions

How to Replace clusterDomain From the Default Value local?

Persist Application PVC Data During SMCP Upgrade

pf9-containerproxy.service is in Failed State on Platform9 Management Plane?

Can I Upgrade Whereabouts and Luigi For an Onprem v5.1 Cluster?

VF's PCI Address is Exposed as an Env Variable and Can be Consumed by Userspace DPDK Applications Directly

The Tag for Sunpike Images Are 'latest' Instead of the Exact Version Number.

Unable Allocate IP to Pods From Specific IP-Pool After Node Reboot

Is Possible To Use Custom duUser and duTenant in LTS2 version

Disable IPV6 On Airctl Management Cluster

Node Unable to Join The Cluster After Reboot While Pf9-vault Pod Is Down in LTS2 Setup.

The "airctl host-status" Command Scans All The Interfaces Within The Host Listing All IPs During LTS2 to SMCP Upgrade.

Error During LTS2-Patch2 to LTS2-Patch4 Upgrade

LTS3- Log rotation Not Functioning In DU Host, Pods Getting Crashed Due To Disk Space Exhaustion.

LTS3- Kubelet Logs Of All Worker Nodes Flooded With Error Missing File "/etc/pf9/kube.d/pod-manifests"

Configure Host Command Fails 502 Error Code

IP-reconciler pod Stuck in Running State - No new IP-reconciler job Getting Created in Every 5 Minutes.

How to Modify Management Plane FQDN

ETCD Backup Feature For SMCP Management Plane Cluster

Notification to Alert the Expiry of Each Certificate Within the Management Plane

How To Recreate Sunpike KubeConfig?

Security Scan Fails Due to localpkg_gpgcheck=0 in /etc/yum.conf File

UI Slowness While Accessing Kubernetes Resources Like Pods,Services and Deployments

Etcd Backup Interval not Honored

How to Troubleshoot Node NotReady Issues

Determining Root Cause/s for Pod Termination Issues

How to Reset the Management Plane Admin User Password via API?

How to Check the Sunpike and Cluster Certificate Details?

After Upgrading DU to v-5.3.0-3085281, Cluster Upgrade Option to v1.20.15-pmk.2218 not Present

How To Renew Vault Token LTS1 Setup

What Is the TLS Version Used For UI In EDGE releases?

How to Renew vault Token?

Cluster Nodes in NotReady State as the Kube Certificates Expired

Image Registry Directory Size is Increasing Continuously

How to Monitor Vault Token and Expiry Dates of Various certs?

How To

How To Change external IP address of Management Host?

How To Bring Back The Missing airctl-mongo and pf9Deploy Containers From The Deployment Host.

How To Resize a DU VM?

How to do Backup/Restore of DU VM In LTS2 Environment

How to modify resource limits for hostplumber pods?

How To Manually Push Docker Image Registry?

How To Use Sunpike to Apply Custom Kubelet ConfigMap

How to Renew Percona and Minio Certificates

Workload Cluster OS Migration Guide.

Allow Users to Add Custom Tolerations on the Addons

How to Re-Install Minio In LTS3 setup

How to Compare the Admin Password in the Mongo Database to the one in the Backup?

How To Generate Support Bundle from Deployment Host?

Solution

Unable to Reach On-Prem Management Plane

Management Plane Upgrade Fails From Airctl Version 5.0.0-1468184 to 5.1.0-1488368 as Host was Tainted due to Previous Upgrade Failure

Management Plane Upgrade From v-5.3.0-1715805 to v-5.3.0-1762883 Failed with Error "error creating vm error resizing DU image disk exit status 1"

Disk Upgrade Failure During Management Plane Upgrade

Metrics-server Pods Are Continuously Restarting With Probe Failures

Sunpike Services Are Failed Due To Dependency On Pf9-vault

AddOn Operator Pod Restarting due to Error "Use SANs or Temporarily Enable Common Name Matching with GODEBUG=x509ignoreCN=0"

IP Reconciler CronJob Fails to Run Due to 100 Failed Attempts

How To Re-generate Certificates If Hostagent Certificates are Expired

How to monitor sriov and macvlan statistics in edge cloud cluster ?

Master Node in SchedulingDisabled state with error "NodeNotSchedulable"

Namespace stuck in "Terminating" state

Cluster Upgrade Failure Due To Sunpike Services Being Down.

Monitoring Cert and CA expiry on LTS1 Deployments

How To Use Custom Certs In The Management Plane

How To Re-generate Certificates on LTS1 Patch #13 If Hostagent Certificates are Expired

While Restoring LTS2-Patch2 On SMCP, Management Plane Cluster Backup-Restore Process Fails.

All Platform9 Services are in Down Status in the Management Plane Nodes

Management DU cluster creation is failing for LTS3 at "Miscellaneous scripts and checks"

Decco-consul-server pod in Error Status

Restoration of LTS3 Management Plane Failing

Kubelet Service is Unstable due to Invalid vm/Overcommit_memory Kernel Flag

Kubectl command failing with certificate error

Management Plane Same/Higher Version Fails with Resmgr Service not Coming up.

Docker Image Pull Failed with "Error response from daemon"

The Nodelet(KDU Hosting) Cluster Creation Failed With "unknown flag: --bootstrap-config" Error.

Nodelet Fails at "Configure and start pf9-bouncer" Phase

Refresh Cluster CA

Refresh Sunpike CA

Management Plane Upgrade Fails with "Connection timed out" Error.

ImagePullBack Error on Airctl-Kplane And Airctl Namespaces

Image pull from DU registry is Taking Significant Time

Resetting RabbitMQ Database Caused Complete Host Disconnection from Management Plane

Restore Certificates Manually for On-Prem Deployments [Internal Only]

Multiple Local Keystone User Authorisation Failed with "AssertionError: User is disabled" Error

PMK Stack Execution Fails For the Nodes That Have Hostnames With Uppercase Characters

Troubleshooting Hostagent Service Failures.

Unable to Detach Node From the Cluster Using UI After It is Removed from ETCD Member List

Internal Only

Templates

UI Slowness While Accessing Kubernetes Resources Like Pods,Services and Deployments

Problem

The Platform9 Management Plane UI is having slowness while loading Kubernetes resources like Services/Pods/Deployments from the Kubernetes dashboard.

Environment

Self Managed Cloud Platform- 5.10 and Higher.

Answer

The fix for this issue is tracked under internal Jira UX-2947, and the fix is included in the SMCP-5.11 release version.

Additional Information

Please reach out to the support team mentioning the Jira ID for any related information.

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