ImagePullBack Error on Airctl-Kplane And Airctl Namespaces

Problem

The Platform9 component pods in the _airctl-kplane_ and _airctl_ namespaces in an ImagePullBackOff state.

kubectl get po -A

NAMESPACE NAME READY STATUS RESTARTS AGE

airctl-kplane ingress-nginx-controller-8ffb68576-v9st8 1/1 Running 0 7h26m

airctl-kplane kplane-usermgr-65964f677d-dltcs 0/1 ImagePullBackOff 0 7h26m

airctl-kplane vault-renew-28344960-7m9zh 0/1 ImagePullBackOff 0 5h33m

airctl clarity-6b9b58767d-fpxtz 0/1 ImagePullBackOff 0 3d8h

airctl docker-registry-d98f755bd-6fjv7 2/2 Running 0 3d8h

airctl forwarder-7df95899cd-825j9 6/7 ImagePullBackOff 0 3d8h

airctl hagrid-768fcc548c-57qmv 2/3 ImagePullBackOff 0 3d8h

Warning Failed 38m (x61 over 4h46m) kubelet (combined from similar events): Failed to pull image "514845858982.dkr.ecr.us-west-1.amazonaws.com/pf9-vault:5.6.7-613": rpc error: code = Unknown desc = failed to pull and unpack image "514845858982.dkr.ecr.us-west-1.amazonaws.com/pf9-vault:5.6.7-613": failed to resolve reference "514845858982.dkr.ecr.us-west-1.amazonaws.com/pf9-vault:5.6.7-613": failed to do request: Head "https://514845858982.dkr.ecr.us-west-1.amazonaws.com/v2/pf9-vault/manifests/5.6.7-613": dial tcp: lookup 514845858982.dkr.ecr.us-west-1.amazonaws.com on 8.8.4.4:53: read udp 172.19.3.19:46588->8.8.4.4:53: i/o timeout

Environment

Platform9 Edge Cloud
LTS2 - v-5.6.7-2658688

Cause

Utilising a custom private registry in place of the default registry.

privateRegistryType: custom

privateRegistryBase: <registry_Url>

As of now,Platform9 do not support the use of a private registry for management plane components.

Resolution

Manually load the management plane component images onto the nodes using the 'nerdctl' commands.

1. nerdctl -n k8s.io load -i kubedu7-2658688.tar.gz

2. nerdctl -n k8s.io load docker-imgs-v-5.6.7-2658688.tar.gz

Additional Information

RFE in place AIR-1259. To get the status of the RFE, please contact Platfrom9 Support

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