Management Plane Same/Higher Version Fails with Resmgr Service not Coming up.

Problem

• While following the Upgrade Process Documentation, the upgrade fails with below error:

Environment

• Platform9 Edge Cloud - v5.3.0 and Higher

Diagnostic Steps:

• Check and identify if the logs of service pf9-resmgr inside the duVM are as below (use as String Search reference):

Resolution

• Rollback the environment to the latest available backup that is taken during upgrade start.

• Identify the bbslave password in the file .airctl/mongo/secrets.json present on the DU Host.

• On the DU Host, perform the below commands sequentially.

• The above command prints out all the secrets in the mongoDB; identify the secret with tag as below: airctl-1-pf9-localnet-rabbit_bbslave_password

• Confirm the password present for this record in mongoDB is the same as seen in the file .airctl/mongo/secrets.json

• If it is not the same, change the mongoDB record with the below command:

• Exit the mongoDB shell.

• On the DU Host run the below command:

• Attempt the Upgrade again.

Additional Information

• Reach out to Platform9 Support if the failures continue.