ARS Login Failed: pf9 Account or Password is Expired

Problem

  • Unable to get SSH access though ARS is enabled for the hosts.

  • SSH access asks for a password for the pf9 user.

  • Error shows below messages while trying to access.

Your account has expired; please contact your system administrator

OR

WARNING: Your password has expired.
You must change your password now and login again!

Environment

  • Platform9 - All Managed Offering Products

Cause

Either password or account is expired for pf9 user, as user account and password expiration limit is set and expired already.

Resolution

  • Check the expiration date set for pf9 user using chage command shown below:

# chage -l pf9
Last password change : Mar 13, 2022
Password expires : Jun 13, 2022
Password inactive : Jun 13, 2022
Account expires : Jun 13, 2022
Minimum number of days between password change : 0
Maximum number of days between password change : 99999
Number of days of warning before password expires : 7

  • Change password using chage

# chage -m 0 -M 99999 -E -1 pf9 //for account to never expire

OR
# chage --help //explore chage flags

  • Verify the change

# chage -l pf9
Last password change : Mar 13, 2022
Password expires : never
Password inactive : never
Account expires : never
Minimum number of days between password change : 0
Maximum number of days between password change : 99999
Number of days of warning before password expires : 7


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ARS Login Failed: pf9 Account or Password is ExpiredProblemEnvironmentCauseResolution